Frequently Asked Questions

Do I need to charge a hybrid car?

No. Most hybrid cars are self-charging. The battery recharges through regenerative braking and the engine, so you don’t need to plug it in.

Are hybrid cars suitable for long trips?

Absolutely. Hybrid cars are perfect for both city driving and long-distance road trips, offering comfort, efficiency, and reliability.

What documents do I need to rent a car?

You’ll need a valid driver’s license, a passport or ID, and a credit or debit card. International drivers may also require an International Driving Permit (IDP).

What is the minimum age to rent a vehicle?

The minimum age is typically 21 years, but it may vary depending on the vehicle type. Additional charges may apply for drivers under 25.

Do I need a credit card to book?

Yes, a valid credit card is usually required for booking and security purposes. Some locations may accept debit cards—please check in advance.

Is insurance included in the rental price?

Basic insurance is generally included. You can upgrade to additional coverage options for extra protection and peace of mind.

How does the booking process work?
You can request a quote or complete your booking online. Simply choose your vehicle, select your travel dates, and confirm your booking online. You’ll receive a confirmation with all the details.
Can I modify or cancel my booking?

Yes, bookings can usually be modified or canceled. Cancellation policies may vary, so please review the terms at the time of booking.

Are there kilometre limits?

Most rentals come with unlimited kilometres, but some special deals or vehicles may have limits. Always check your booking details.

Can I take the vehicle outside of the South Island / North Island?
Cross-island travel may be allowed on request and subject to approval. Please contact our team before making travel plan
What happens if the car breaks down?

We provide 24/7 roadside assistance. If you experience any issues, contact us immediately and we’ll assist you as quickly as possible.

Do you offer airport pickup and drop-off?

Yes, we offer convenient airport pickup and drop-off services at major locations. Details will be shared during booking.

Is there a bond or security deposit?
Yes, a refundable security bond is required. The amount depends on the vehicle type and insurance option selected.
What fuel policy do you use?
Vehicles are supplied with a full tank and should be returned full. If the vehicle is returned with less fuel, refuelling charges will apply.
Can additional drivers be added?

Yes, additional drivers can be added to your booking. They must meet the same license and age requirements.

Are child seats and GPS available?

Yes, we offer extras like child seats, GPS, and more. These can be added during the booking process.

What if I return the vehicle late?

Late returns may incur additional charges. Please inform us in advance if your plans change.